Currency and Payment Methods:
| • |
All prices stated are in Singapore Dollars (SGD) |
| • |
We accept the following credit cards:
 Visa |
 MasterCard |
 American Express |
|
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Confirmation of Orders:
| • |
A phone call will be made to purchasing customers on the next working day to confirm stock availability for orders placed through this website |
| • |
Orders may be put on ‘Hold’ if we are unable to locate the sender through phone confirmation, In the event that the customer remains uncontactable after a reasonable period of time, we reserve the right to cancel the order |
| • |
We reserve the right to reject any order within our discretion |
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Delivery:
| • |
No delivery charges apply for orders of SGD $300 above. Otherwise, a charge of SGD $20
applies for all locations, except Jurong Island and Sentosa where additional surcharges apply. |
| • |
Deliveries are limited to addresses in Singapore only. |
| • |
Delivery will be processed in the next 2 working days after payment is confirmed. |
| • |
Orders during festive season must reach us at least 7 working days in advance before delivery date. |
| • |
Any change in delivery information (e.g. receiver's address, contact number, messages, etc) must be made before the scheduled delivery date. |
| • |
It is the customer’s duty to ensure that the receiver’s address is correct and that the order will be received at the scheduled time and date of delivery. Failure to do so will result in the order being cancelled with no refund accommodated. |
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Cancellation of Orders:
| • |
Cancellation of orders must be made before the scheduled delivery date. Otherwise, no refund will be accommodated. |
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Customer Satisfaction
| • |
We strive to provide quality service for our customers. All our merchandises are of merchandisable quality to serve their intended functions. |
| • |
All our merchandises are guaranteed to be in good conditions upon delivery. It is the customer’s duty to check the wines for defect upon receipt. Defective bottles due to improper storage are not valid for exchange. |
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Exchange
| • |
All wines sold are non-refundable or exchangeable, unless wines are defective (eg. inherently oxidized or defectively corked). In this event, the defective bottle must be returned intact (with at least 2/3 of its contents or more) to 7500A Beach Road #02-341 The Plaza Blk A Singapore 199591 on the next working day. |
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Vouchers and Privileges:
| • |
Gift vouchers or Beautiful Wine membership privileges do not apply at Wine Xtreme. |
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Feedback:
| • |
Should you have any enquiries or feedback pertaining to your order, please feel free to contact us via the followng:
|
|